/* ===== SoportePy · Mesa de ayuda ===== */
:root{
  --navy:#252d3b; --navy-2:#323c4e; --sky:#7aaedd; --blue:#2f6fb5; --blue-d:#245a96;
  --bg:#f4f6f9; --card:#fff; --line:#e4e8ef; --line-2:#eef1f5;
  --tx:#1f2733; --tx-2:#5a6578; --tx-3:#8a94a6;
  --ok:#2f855a; --ok-bg:#e6f4ec; --warn:#b7791f; --warn-bg:#fdf3e1; --err:#c53030; --err-bg:#fde8e8;
  --wa:#1fa855; --r:14px; --r-sm:9px;
  --sh:0 1px 2px rgba(20,30,50,.05),0 2px 8px rgba(20,30,50,.04);
  --sh-lg:0 10px 30px rgba(20,30,50,.12);
  --font:'Plus Jakarta Sans',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;overflow-x:hidden;font-family:var(--font);font-size:15px;line-height:1.5;color:var(--tx);background:var(--bg)}
a{color:var(--blue);text-decoration:none}
a:hover{text-decoration:underline}
h1{font-size:26px;line-height:1.2;margin:0 0 4px;font-weight:800;letter-spacing:-.02em;color:var(--navy)}
h2{font-size:15px;margin:0 0 10px;font-weight:700;color:var(--navy)}
p{margin:0 0 10px}
.muted{color:var(--tx-2)} .small{font-size:13px} .block{display:block} .nowrap{white-space:nowrap}
.mono{font-variant-numeric:tabular-nums;font-feature-settings:"tnum"}
.opt{font-weight:400;color:var(--tx-3);font-size:12px}
.ic{flex:none;vertical-align:middle}
.center{text-align:center}

/* ---------- Topbar ---------- */
.topbar{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:50}
.topbar-in{max-width:1240px;margin:0 auto;height:64px;padding:0 20px;display:flex;align-items:center;gap:14px}
.brand{display:flex;align-items:center;gap:9px;color:var(--navy)}
.brand:hover{text-decoration:none}
.brand-ic{width:36px;height:36px}
.brand-tx{display:flex;flex-direction:column;line-height:1.1}
.brand-tx b{font-size:16px;font-weight:800;letter-spacing:-.01em}
.brand-tx small{font-size:11px;color:var(--tx-3);font-weight:600;text-transform:uppercase;letter-spacing:.06em}
.brand-sep{width:1px;height:28px;background:var(--line)}
.client-logo{height:28px;max-width:120px;object-fit:contain}
.client-text{display:inline-flex;align-items:center;font-weight:800;color:var(--tx-2);font-size:15px;letter-spacing:.02em;height:auto}
.mainnav{display:flex;gap:4px;margin-left:24px;flex:1}
.mainnav a{display:flex;align-items:center;gap:7px;padding:8px 12px;border-radius:9px;color:var(--tx-2);font-weight:600;font-size:14px}
.mainnav a:hover{background:var(--bg);text-decoration:none;color:var(--navy)}
.mainnav a.on{background:#eaf2fb;color:var(--blue)}
.dot{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--err);color:#fff;font-size:11px;margin-left:2px}
.usermenu{display:flex;align-items:center;gap:10px;margin-left:auto}
.avatar{display:inline-grid;place-items:center;width:38px;height:38px;border-radius:50%;background:var(--navy);color:#fff;font-weight:700;font-size:13px;flex:none;letter-spacing:.02em}
.avatar.sm{width:30px;height:30px;font-size:11px}
.avatar.lg{width:56px;height:56px;font-size:18px}
.dd{position:relative}
.dd summary{list-style:none;cursor:pointer}
.dd summary::-webkit-details-marker{display:none}
.dd-menu{position:absolute;right:0;top:48px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--sh-lg);min-width:230px;padding:6px;z-index:60}
.dd-head{padding:10px 12px;border-bottom:1px solid var(--line-2);margin-bottom:4px}
.dd-head b{display:block;font-size:14px} .dd-head small{color:var(--tx-3);font-size:12px}
.dd-menu a{display:flex;gap:9px;align-items:center;padding:9px 12px;border-radius:8px;color:var(--tx);font-size:14px}
.dd-menu a:hover{background:var(--bg);text-decoration:none}
.tabbar{display:none}

/* ---------- Layout ---------- */
.wrap{max-width:1240px;margin:0 auto;padding:28px 20px 60px}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.narrow{max-width:760px;margin-left:auto;margin-right:auto}
.cols{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:20px;align-items:start}
.side{display:flex;flex-direction:column;gap:16px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:20px;box-shadow:var(--sh)}
.card + .card.narrow{margin-top:16px}
.card-h{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}
.card-h h2{margin:0;display:flex;align-items:center;gap:6px}
.card-accent{border-color:#bcd6f0;background:linear-gradient(180deg,#f3f8fe,#fff)}
.back{display:inline-block;margin-bottom:10px;color:var(--tx-2);font-weight:600;font-size:14px}

/* ---------- Hero (usuario) ---------- */
.hero{display:flex;align-items:center;justify-content:space-between;gap:20px;background:var(--navy);color:#fff;border-radius:18px;padding:28px 30px;margin-bottom:20px;position:relative;overflow:hidden}
.hero::after{content:"";position:absolute;right:-60px;top:-60px;width:240px;height:240px;border-radius:50%;background:radial-gradient(circle,rgba(122,174,221,.35),transparent 70%)}
.hero h1{color:#fff}
.hero p{color:#c9d3e2;margin:0;max-width:520px}
.hero .btn{position:relative;z-index:1}

/* ---------- KPIs ---------- */
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:20px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px;display:flex;flex-direction:column;color:var(--tx);box-shadow:var(--sh)}
a.kpi:hover{border-color:var(--sky);text-decoration:none}
.kpi span{font-size:12px;color:var(--tx-2);font-weight:600}
.kpi b{font-size:26px;font-weight:800;color:var(--navy);margin:4px 0 2px;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.kpi small{font-size:12px;color:var(--tx-3)}
.kpi-warn b{color:#c05621}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid transparent;border-radius:10px;padding:10px 16px;font:600 14px/1.2 var(--font);cursor:pointer;transition:.15s;white-space:nowrap;text-decoration:none!important}
.btn-primary{background:var(--blue);color:#fff}
.btn-primary:hover{background:var(--blue-d)}
.hero .btn-primary{background:var(--sky);color:var(--navy)}
.hero .btn-primary:hover{background:#9cc4ea}
.btn-ghost{background:#fff;border-color:var(--line);color:var(--navy)}
.btn-ghost:hover{background:var(--bg)}
.btn-wa{background:var(--wa);color:#fff}
.btn-wa:hover{background:#178a45}
.btn-ok{background:var(--ok);color:#fff}
.btn-danger{background:var(--err);color:#fff}
.btn-lg{padding:13px 20px;font-size:15px}
.btn-sm{padding:7px 11px;font-size:13px;border-radius:8px}
.btn-block{width:100%}
.btn-row{display:flex;gap:8px;flex-wrap:wrap}
.btn-row .btn{flex:1}
.linkbtn{background:none;border:0;color:var(--tx-3);cursor:pointer;padding:8px 0 0;font:inherit;text-decoration:underline}

/* ---------- Badges ---------- */
.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700;white-space:nowrap}
.st-new{background:#e6effa;color:#245a96}
.st-prog{background:var(--warn-bg);color:#975a16}
.st-wait{background:#feebdc;color:#b4441a}
.st-done{background:var(--ok-bg);color:#276749}
.st-closed{background:#edf0f4;color:#4a5568}
.pill{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;color:var(--tx-2);white-space:nowrap}
.pill i{width:8px;height:8px;border-radius:50%;background:currentColor}
.pr-low,.form .prio-opt.pr-low{color:#718096} .pr-med,.form .prio-opt.pr-med{color:#2f6fb5} .pr-high,.form .prio-opt.pr-high{color:#c05621} .pr-urg,.form .prio-opt.pr-urg{color:#c53030}
.pr-run{background:var(--ok-bg);color:var(--ok);padding:2px 8px;border-radius:12px}
.pr-msg{background:#e6effa;color:var(--blue);padding:2px 8px;border-radius:12px}

/* ---------- Ticket list ---------- */
.tlist{display:flex;flex-direction:column;margin:0 -8px}
.trow{display:flex;align-items:center;gap:14px;padding:12px 8px;border-radius:10px;color:var(--tx);border-bottom:1px solid var(--line-2)}
.trow:last-child{border-bottom:0}
.trow:hover{background:#f7f9fc;text-decoration:none}
.cat-ic{display:grid;place-items:center;width:38px;height:38px;border-radius:10px;background:#eef4fb;color:var(--blue);flex:none}
.tmain{flex:1;min-width:0;display:flex;flex-direction:column}
.tmain b{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tmain small{color:var(--tx-3);font-size:12.5px}
.tmeta{display:flex;align-items:center;gap:10px;flex:none}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:-6px 0 8px}
.tabs a{padding:8px 14px 12px;color:var(--tx-2);font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs a:hover{text-decoration:none;color:var(--navy)}
.tabs a.on{color:var(--blue);border-color:var(--blue)}
.tabs a b{font-size:12px;background:var(--bg);padding:1px 7px;border-radius:10px;margin-left:4px;color:var(--tx-2)}
.empty{text-align:center;padding:40px 10px;color:var(--tx-3)}
.empty .ic{color:var(--ok);margin-bottom:8px}
.mini-user{display:flex;gap:10px;align-items:center;margin-bottom:10px}
.mini-user span{display:flex;flex-direction:column;min-width:0}
.mini-user small{color:var(--tx-3);font-size:12px;overflow:hidden;text-overflow:ellipsis}
.mini-t{display:flex;flex-direction:column;padding:8px 0;border-bottom:1px solid var(--line-2);color:var(--tx)}
.mini-t:last-child{border:0}
.mini-t span{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mini-t small{color:var(--tx-3);font-size:12px}
.urgent{background:linear-gradient(160deg,#fff 40%,#fdf3e1);border-color:#f3dbb0}
.urgent-ic{width:40px;height:40px;border-radius:10px;background:var(--warn-bg);color:#c05621;display:grid;place-items:center;margin-bottom:10px}
.urgent p{font-size:14px;color:var(--tx-2)}
.tips ul{margin:0;padding-left:18px;color:var(--tx-2);font-size:14px}
.tips li{margin-bottom:6px}

/* ---------- Forms ---------- */
.form{display:flex;flex-direction:column;gap:14px}
.form.compact{gap:10px}
.form label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:13.5px;color:var(--navy)}
input,select,textarea{font:inherit;font-size:15px;color:var(--tx);background:#fff;border:1px solid #d5dbe5;border-radius:var(--r-sm);padding:10px 12px;width:100%;transition:border .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{outline:0;border-color:var(--blue);box-shadow:0 0 0 3px rgba(47,111,181,.15)}
textarea{resize:vertical;min-height:44px}
.form.compact input,.form.compact select,.form.compact textarea{font-size:14px;padding:8px 10px}
.form label.check,.check{flex-direction:row;align-items:center;gap:8px;font-weight:500;color:var(--tx-2);font-size:14px}
.check input{width:auto}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.grid3{display:grid;grid-template-columns:1fr 1fr 1.4fr;gap:8px}
fieldset{border:0;padding:0;margin:0 0 6px}
legend{font-weight:800;color:var(--navy);margin-bottom:10px;font-size:15px;padding:0}
fieldset > label{margin-bottom:12px}
.form-foot{display:flex;justify-content:flex-end;gap:10px;padding-top:8px;border-top:1px solid var(--line-2);margin-top:4px}
.pw{position:relative;display:block}
.pw input{padding-right:42px}
.pw-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);border:0;background:none;cursor:pointer;opacity:.5;font-size:16px}

.cat-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:8px}
.cat-opt,.prio-opt{cursor:pointer}
.form .cat-opt,.form .prio-opt{display:block}
input[type=radio],input[type=checkbox]{width:auto;padding:0}
.cat-opt,.prio-opt{position:relative}
.cat-opt input,.prio-opt input{position:absolute;opacity:0;pointer-events:none;width:1px;height:1px;top:8px;left:8px}
.cat-opt span{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;text-align:center;padding:14px 6px;border:1.5px solid var(--line);border-radius:12px;color:var(--tx-2);height:100%;transition:.15s}
.cat-opt em{font-style:normal;font-size:12.5px;font-weight:600;line-height:1.25}
.cat-opt:hover span{border-color:var(--sky)}
.cat-opt input:checked + span{border-color:var(--blue);background:#eef5fd;color:var(--blue)}
.cat-opt input:focus-visible + span,.prio-opt input:focus-visible + span{box-shadow:0 0 0 3px rgba(47,111,181,.25)}
.prio-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}
.prio-opt span{display:flex;flex-direction:column;gap:2px;padding:12px;border:1.5px solid var(--line);border-radius:12px;height:100%;transition:.15s}
.prio-opt b{display:flex;align-items:center;gap:7px;font-size:14px;color:currentColor}
.prio-opt b i{width:9px;height:9px;border-radius:50%;background:currentColor}
.prio-opt small{color:var(--tx-2);font-weight:500;font-size:12.5px;line-height:1.3}
.prio-opt input:checked + span{border-color:currentColor;background:color-mix(in srgb,currentColor 7%,#fff)}
.urg-hint{margin-top:10px;background:var(--err-bg);color:#9b2c2c;border-radius:10px;padding:10px 12px;font-size:14px;font-weight:500}
.urg-hint a{color:#9b2c2c;font-weight:700;text-decoration:underline}
.drop{position:relative;border:2px dashed #cdd6e3;border-radius:14px;padding:22px;text-align:center;color:var(--tx-2);background:#fafbfd;transition:.15s;cursor:pointer}
.drop.over{border-color:var(--blue);background:#eef5fd}
.drop p{margin:6px 0 2px} .drop small{color:var(--tx-3)}
.drop input{position:absolute;inset:0;opacity:0;cursor:pointer}
.drop-list,.comp-files{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.comp-files:empty{display:none}
.fchip{display:flex;align-items:center;gap:6px;background:#eef2f7;border-radius:8px;padding:5px 6px 5px 10px;font-size:13px;max-width:260px}
.fchip img{width:28px;height:28px;object-fit:cover;border-radius:5px}
.fchip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.fchip button{border:0;background:none;cursor:pointer;color:var(--tx-3);padding:2px;display:grid}

/* ---------- Alerts ---------- */
.alert{padding:12px 16px;border-radius:11px;margin-bottom:14px;font-size:14px;font-weight:500;display:flex;align-items:center;gap:8px;border:1px solid}
.alert-success{background:var(--ok-bg);color:#22543d;border-color:#b9e0c9}
.alert-error{background:var(--err-bg);color:#9b2c2c;border-color:#f5c2c2}
.alert-info{background:#e8f1fb;color:#1e4e85;border-color:#c3daf2}
.alert-warn{background:var(--warn-bg);color:#7b4a0f;border-color:#f0d6a6}

/* ---------- Ticket view ---------- */
.ticket-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px;flex-wrap:wrap}
.th-meta{color:var(--tx-3);font-size:13px;font-weight:600;display:flex;align-items:center;gap:5px;flex-wrap:wrap;margin-bottom:4px}
.th-badges{display:flex;gap:10px;align-items:center}
.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:20px;align-items:start}
.status-explain{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px 20px;margin-bottom:16px}
.status-explain p{margin:10px 0 0;color:var(--tx-2);font-size:14px}
.st-bg-en_espera{border-color:#f6c9a8;background:#fff8f2}
.stepper{display:flex;list-style:none;margin:0;padding:0;gap:0}
.stepper li{flex:1;display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--tx-3);position:relative}
.stepper li:not(:last-child)::after{content:"";flex:1;height:2px;background:var(--line);margin:0 8px}
.stepper li.done:not(:last-child)::after{background:var(--ok)}
.stepper i{display:grid;place-items:center;width:26px;height:26px;border-radius:50%;background:var(--line-2);font-style:normal;font-size:12px;flex:none}
.stepper li.done i{background:var(--ok);color:#fff}
.stepper li.now{color:var(--navy)}
.stepper li.now i{background:var(--blue);color:#fff;box-shadow:0 0 0 4px rgba(47,111,181,.18)}
.chat-card{padding:0;display:flex;flex-direction:column;min-height:520px;max-height:calc(100vh - 150px);position:sticky;top:84px}
.chat{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:14px;background:linear-gradient(#fbfcfe,#f7f9fc)}
.msg{display:flex;gap:10px;align-items:flex-start;max-width:86%}
.msg.mine{align-self:flex-end;flex-direction:row-reverse}
.msg .avatar{background:#6b7a90}
.msg.staff .avatar{background:var(--sky);color:var(--navy)}
.bubble{background:#fff;border:1px solid var(--line);border-radius:4px 14px 14px 14px;padding:10px 14px;min-width:0;box-shadow:var(--sh)}
.msg.mine .bubble{background:#eaf2fc;border-color:#cfe0f4;border-radius:14px 4px 14px 14px}
.msg.internal .bubble{background:#fffbea;border-color:#f1e1a6;border-style:dashed}
.msg.first .bubble{border-left:3px solid var(--sky)}
.msg-h{display:flex;align-items:baseline;gap:8px;font-size:12.5px;margin-bottom:3px;flex-wrap:wrap}
.msg-h b{color:var(--navy)}
.msg-h em{font-style:normal;color:#975a16;font-weight:600;display:inline-flex;gap:3px;align-items:center}
.msg-h time{color:var(--tx-3);margin-left:auto}
.msg-b{font-size:14.5px;overflow-wrap:anywhere}
.msg-sys{align-self:center;text-align:center}
.msg-sys span{display:inline-block;background:#edf0f5;color:var(--tx-2);font-size:12px;padding:4px 12px;border-radius:12px;font-weight:500}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.att-img img{display:block;max-width:220px;max-height:160px;border-radius:8px;border:1px solid var(--line);object-fit:cover}
.att-file{display:flex;align-items:center;gap:8px;background:var(--bg);border:1px solid var(--line);border-radius:9px;padding:8px 10px;color:var(--navy);font-size:13px;max-width:280px}
.att-file:hover{text-decoration:none;border-color:var(--sky)}
.att-file span{display:flex;flex-direction:column;min-width:0;overflow:hidden}
.att-file span small{color:var(--tx-3)}
.composer{border-top:1px solid var(--line);padding:12px;background:#fff;border-radius:0 0 var(--r) var(--r)}
.comp-row{display:flex;gap:8px;align-items:flex-end}
.comp-row textarea{flex:1;max-height:180px;resize:none;border-radius:12px}
.comp-attach{display:grid;place-items:center;width:44px;height:44px;border-radius:12px;color:var(--tx-2);cursor:pointer;flex:none;position:relative}
.comp-attach:hover{background:var(--bg)}
.comp-attach input{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%}
.comp-send{width:44px;height:44px;padding:0;border-radius:12px;flex:none}
.comp-internal{margin:8px 0 0 52px;font-size:13px}
.comp-internal input{width:auto}
.composer.sending{opacity:.6;pointer-events:none}
.chat-closed{padding:16px;text-align:center;color:var(--tx-3);border-top:1px solid var(--line);font-size:14px}
.contact{display:flex;gap:12px;align-items:flex-start;margin-bottom:12px}
.contact div{display:flex;flex-direction:column;min-width:0}
.contact small{color:var(--tx-2);font-size:13px;overflow:hidden;text-overflow:ellipsis}
.contact.big{align-items:center;padding-bottom:14px;border-bottom:1px solid var(--line-2)}
.contact.big b{font-size:17px}
.side .btn-row{margin-bottom:10px}
.dl{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;margin:0;font-size:13.5px}
.dl dt{color:var(--tx-3)} .dl dd{margin:0;text-align:right;font-weight:600}
.timeline{list-style:none;margin:14px 0 0;padding:14px 0 0;border-top:1px solid var(--line-2)}
.timeline li{display:flex;gap:10px;align-items:flex-start;padding-bottom:10px;position:relative}
.timeline li:not(:last-child)::before{content:"";position:absolute;left:5px;top:14px;bottom:0;width:2px;background:var(--line-2)}
.timeline i{width:12px;height:12px;border-radius:50%;flex:none;margin-top:4px;border:2px solid #fff;box-shadow:0 0 0 1px var(--line)}
.timeline i.st-new{background:#2f6fb5} .timeline i.st-prog{background:#d69e2e} .timeline i.st-wait{background:#dd6b20} .timeline i.st-done{background:var(--ok)} .timeline i.st-closed{background:#718096}
.timeline span{display:flex;flex-direction:column;font-size:13px}
.timeline small{color:var(--tx-3)}
.time-total{font-size:20px;color:var(--navy);font-variant-numeric:tabular-nums}
.timer-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.timer-live{font:700 22px/1 var(--font);font-variant-numeric:tabular-nums;color:var(--ok);background:var(--ok-bg);padding:8px 12px;border-radius:9px;letter-spacing:.02em}
.timer-note{flex:1;min-width:100px;font-size:14px;padding:8px 10px}
.time-manual{margin-top:12px;font-size:14px}
.time-manual summary{cursor:pointer;color:var(--blue);font-weight:600;margin-bottom:8px}
.time-list{list-style:none;margin:12px 0 0;padding:10px 0 0;border-top:1px solid var(--line-2);font-size:13px;max-height:200px;overflow:auto}
.time-list li{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:4px 0}
.time-list small{color:var(--tx-3)}
.x{border:0;background:none;color:var(--tx-3);cursor:pointer;padding:4px;border-radius:6px;display:grid}
.x:hover{background:var(--err-bg);color:var(--err)}
.rate-card{border-color:#b9e0c9;background:linear-gradient(180deg,#f0faf4,#fff)}
.stars{display:flex;flex-direction:row-reverse;justify-content:center;gap:4px}
.stars{position:relative}
.stars input{position:absolute;opacity:0;width:1px;height:1px}
.stars label{cursor:pointer;color:#d5dbe5;display:block!important}
.stars label:hover,.stars label:hover ~ label,.stars input:checked ~ label{color:#ecb22e}
.stars label svg{fill:currentColor}
.stars-ro{color:#ecb22e;display:flex;gap:2px}
.stars-ro svg{fill:currentColor}
.reopen{margin-top:10px;font-size:14px}
.reopen summary{cursor:pointer;color:var(--tx-2);font-weight:600;text-align:center;margin-bottom:8px}

/* ---------- Tables / filters ---------- */
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.chip{padding:7px 14px;border-radius:20px;background:#fff;border:1px solid var(--line);color:var(--tx-2);font-weight:600;font-size:13.5px}
.chip:hover{text-decoration:none;border-color:var(--sky)}
.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.filters{display:flex;gap:8px;flex-wrap:wrap;padding:12px;margin-bottom:16px}
.filters > *{width:auto;flex:0 1 auto;font-size:14px;padding:8px 10px}
.filters .grow{flex:1 1 220px}
.table-wrap{overflow-x:auto;margin:-20px;padding:0}
.table{width:100%;border-collapse:collapse;font-size:14px}
.table th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--tx-3);font-weight:700;padding:12px 14px;border-bottom:1px solid var(--line);background:#fafbfd;white-space:nowrap}
.table td{padding:12px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.table tbody tr{cursor:pointer}
.table tbody tr:hover{background:#f7f9fc}
.table tr:last-child td{border-bottom:0}
.table td a{color:var(--tx)}
.pager{display:flex;justify-content:center;align-items:center;gap:14px;padding-top:30px;font-size:14px;color:var(--tx-2)}

/* ---------- Auth ---------- */
.auth-wrap{display:grid;grid-template-columns:1.05fr 1fr;min-height:100vh}
.auth-side{background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:center;padding:48px;position:relative;overflow:hidden}
.auth-side::before{content:"";position:absolute;inset:auto -120px -160px auto;width:460px;height:460px;border-radius:50%;background:radial-gradient(circle,rgba(122,174,221,.28),transparent 70%)}
.auth-side::after{content:"";position:absolute;inset:0;background-image:linear-gradient(rgba(122,174,221,.07) 1px,transparent 1px),linear-gradient(90deg,rgba(122,174,221,.07) 1px,transparent 1px);background-size:36px 36px;mask-image:linear-gradient(180deg,transparent,#000 40%,transparent)}
.auth-side-in{max-width:420px;position:relative;z-index:1}
.auth-logo{width:210px;background:#fff;border-radius:18px;padding:16px 22px;margin-bottom:34px}
.auth-side h2{color:#fff;font-size:32px;font-weight:800;letter-spacing:-.02em;margin-bottom:12px}
.auth-side p{color:#c3cede;font-size:16px}
.auth-feats{list-style:none;padding:0;margin:28px 0}
.auth-feats li{display:flex;gap:12px;align-items:center;margin-bottom:14px;color:#e2e8f0}
.auth-feats .ic{color:var(--sky)}
.auth-client{display:flex;align-items:center;gap:10px;color:#8e9bb0;font-size:13px;padding-top:22px;border-top:1px solid rgba(255,255,255,.1)}
.client-logo-lg{height:30px;max-width:130px;object-fit:contain;background:#fff;border-radius:6px;padding:4px 8px}
.client-logo-lg.client-text{color:#fff;background:none;padding:0;font-size:18px;font-weight:800;letter-spacing:.04em}
.auth-main{display:flex;align-items:center;justify-content:center;padding:40px 20px;background:#fff}
.auth-card{width:100%;max-width:420px}
.auth-card h1{font-size:28px}
.auth-card > .muted{margin-bottom:22px}
.auth-mobile-logo{display:none}
.auth-links{display:flex;flex-direction:column;align-items:center;gap:10px;margin-top:22px;font-size:14px;color:var(--tx-2)}
.big-ic{width:68px;height:68px;border-radius:50%;display:grid;place-items:center;margin:0 auto 16px}
.big-ic.ok{background:var(--ok-bg);color:var(--ok)}

/* ---------- Users admin ---------- */
.ucell{display:flex;align-items:center;gap:10px}
.ucell span{display:flex;flex-direction:column;min-width:0}
.ucell small{color:var(--tx-3);font-size:12.5px}
.st-pending{background:var(--warn-bg);color:#975a16}
.st-active{background:var(--ok-bg);color:#276749}
.st-disabled{background:#edf0f4;color:#718096}
.inline-form{display:inline}
.actions{display:flex;gap:6px;justify-content:flex-end;flex-wrap:wrap}
.copybox{display:flex;gap:6px;margin-top:8px}
.copybox input{font-size:12px;font-family:ui-monospace,monospace}

/* ---------- Report ---------- */
.report-bar{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}
.report-bar label{display:flex;flex-direction:column;gap:4px;font-size:13px;font-weight:600;color:var(--navy)}
.report-bar input,.report-bar select{width:auto}
.report-frame{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:0;overflow:hidden;margin-top:16px}

/* ---------- Responsive ---------- */
@media (max-width:1100px){
  .kpis{grid-template-columns:repeat(3,1fr)}
  .cat-grid{grid-template-columns:repeat(4,1fr)}
}
@media (max-width:920px){
  .cols,.ticket-grid{grid-template-columns:1fr}
  .chat-card{position:static;max-height:none;min-height:0}
  .chat{max-height:65vh}
  .mainnav{display:none}
  .client-logo{height:22px}
  .tabbar{display:flex;position:fixed;bottom:0;left:0;right:0;background:#fff;border-top:1px solid var(--line);z-index:50;padding:6px 4px calc(6px + env(safe-area-inset-bottom))}
  .tabbar a{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;font-size:11px;font-weight:600;color:var(--tx-3);padding:4px}
  .tabbar a.on{color:var(--blue)}
  .tabbar a:hover{text-decoration:none}
  .wrap{padding:18px 14px 96px}
  .auth-wrap{grid-template-columns:1fr}
  .auth-side{display:none}
  .auth-mobile-logo{display:block;text-align:center;margin-bottom:24px}
  .auth-mobile-logo img{width:170px}
}
@media (max-width:640px){
  h1{font-size:22px}
  .topbar-in{height:58px;padding:0 14px;gap:10px}
  .brand-tx small{display:none}
  .hide-sm{display:none}
  .hero{flex-direction:column;align-items:stretch;padding:22px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .kpi b{font-size:22px}
  .cat-grid{grid-template-columns:repeat(2,1fr)}
  .prio-grid{grid-template-columns:repeat(2,1fr)}
  .grid2{grid-template-columns:1fr}
  .trow{flex-wrap:wrap;gap:10px}
  .tmeta{width:100%;padding-left:52px}
  .msg{max-width:96%}
  .card{padding:16px}
  .table-wrap{margin:-16px}
  .stepper span{display:none}
  .stepper li.now span{display:inline}
  .form-foot{flex-direction:column-reverse}
  .form-foot .btn{width:100%}
}

/* ---------- Print ---------- */
@media print{
  .topbar,.tabbar,.no-print,.report-bar{display:none!important}
  body{background:#fff}
  .wrap{padding:0;max-width:none}
  .card,.report-frame{border:0;box-shadow:none}
}

/* =====================================================================
   v2 · Colores fuertes y tablero por estado
   ===================================================================== */
:root{
  --c-blue:#2563eb; --c-blue-l:#dbeafe;
  --c-amber:#f59e0b; --c-amber-d:#b45309; --c-amber-l:#fef3c7;
  --c-purple:#7c3aed; --c-purple-l:#ede9fe;
  --c-red:#dc2626; --c-red-l:#fee2e2;
  --c-orange:#ea580c; --c-orange-l:#ffedd5;
  --c-green:#16a34a; --c-green-l:#dcfce7;
  --c-sky:#0284c7; --c-sky-l:#e0f2fe;
  --c-slate:#64748b; --c-slate-l:#e2e8f0;
  --bg:#eef1f6;
}
/* Barra superior oscura */
.topbar{background:var(--navy);border-bottom:0;box-shadow:0 2px 0 var(--sky)}
.brand{color:#fff}
.brand-ic{background:#fff;border-radius:9px;padding:3px}
.brand-tx small{color:var(--sky)}
.brand-sep{background:rgba(255,255,255,.18)}
.client-text{color:#fff}
.client-logo:not(.client-text){background:#fff;border-radius:6px;padding:3px 6px}
.mainnav a{color:#c3cede}
.mainnav a:hover{background:rgba(255,255,255,.08);color:#fff}
.mainnav a.on{background:var(--sky);color:var(--navy)}
.avatar{background:var(--sky);color:var(--navy)}
.topbar .btn-primary{background:var(--sky);color:var(--navy)}
.topbar .btn-primary:hover{background:#9cc4ea}
.tabbar a.on{color:var(--c-blue)}
.tabbar a.on .ic{stroke-width:2.6}

/* Estados: chips sólidos */
.badge{color:#fff;letter-spacing:.01em}
.st-new{background:var(--c-blue);color:#fff}
.st-prog{background:var(--c-amber);color:#3b2300}
.st-wait{background:var(--c-purple);color:#fff}
.st-done{background:var(--c-green);color:#fff}
.st-closed{background:var(--c-slate);color:#fff}
/* Prioridad: etiqueta sólida */
.pill.pr-low,.pill.pr-med,.pill.pr-high,.pill.pr-urg{padding:3px 9px;border-radius:6px;color:#fff;font-weight:700;font-size:11.5px;text-transform:uppercase;letter-spacing:.03em}
.pill.pr-low{background:var(--c-slate)} .pill.pr-med{background:var(--c-sky)} .pill.pr-high{background:var(--c-orange)} .pill.pr-urg{background:var(--c-red)}
.pill.pr-low i,.pill.pr-med i,.pill.pr-high i,.pill.pr-urg i{background:#fff}
.ptag{display:inline-block;padding:2px 8px;border-radius:5px;color:#fff;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}
.p-baja{background:var(--c-slate)} .p-media{background:var(--c-sky)} .p-alta{background:var(--c-orange)} .p-urgente{background:var(--c-red)}

/* Encabezado del panel */
.dash-head{display:flex;justify-content:space-between;align-items:flex-end;gap:14px;flex-wrap:wrap;margin-bottom:18px}
.period-chip{display:inline-flex;align-items:center;gap:6px;background:#fff;border:1px solid var(--line);padding:5px 11px;border-radius:20px;font-size:13px;font-weight:600;color:var(--tx-2);margin-top:6px}

/* Banda urgente */
.urgent-bar{display:flex;align-items:center;gap:12px;background:var(--c-red);color:#fff;border-radius:12px;padding:12px 16px;margin-bottom:10px;box-shadow:0 6px 18px rgba(220,38,38,.28);animation:urg 2s ease-in-out infinite}
.urgent-bar:hover{text-decoration:none;filter:brightness(1.05)}
.ub-ic{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:rgba(255,255,255,.2);flex:none}
.ub-tx{flex:1;min-width:0}
.ub-tx small{display:block;opacity:.85}
.ub-go{font-weight:800;white-space:nowrap;background:#fff;color:var(--c-red);padding:6px 12px;border-radius:8px}
@keyframes urg{50%{box-shadow:0 6px 26px rgba(220,38,38,.55)}}

/* Tiles de colores */
.tiles{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin:8px 0 18px}
.tiles-3{grid-template-columns:repeat(3,1fr)}
.tile{position:relative;overflow:hidden;border-radius:14px;padding:16px;color:#fff;display:flex;flex-direction:column;gap:2px;min-height:118px;box-shadow:0 4px 14px rgba(20,30,50,.12);transition:transform .15s}
.tile:hover{text-decoration:none;transform:translateY(-2px)}
.tile i{display:grid;place-items:center;width:38px;height:38px;border-radius:10px;background:rgba(255,255,255,.22);margin-bottom:6px}
.tile b{font-size:30px;font-weight:800;line-height:1.05;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.tile span{font-size:13px;font-weight:600;opacity:.92;line-height:1.3}
.tile::after{content:"";position:absolute;right:-26px;bottom:-26px;width:90px;height:90px;border-radius:50%;background:rgba(255,255,255,.12)}
.t-blue{background:linear-gradient(135deg,#2563eb,#1d4ed8)}
.t-amber{background:linear-gradient(135deg,#f59e0b,#d97706)}
.t-purple{background:linear-gradient(135deg,#8b5cf6,#6d28d9)}
.t-red{background:linear-gradient(135deg,#ef4444,#b91c1c)}
.t-green{background:linear-gradient(135deg,#22c55e,#15803d)}
.t-navy{background:linear-gradient(135deg,#334155,#1e293b)}
.tile.pulse{animation:urg 2s infinite}

.pending-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:var(--c-amber-l);border:2px solid var(--c-amber);color:#713f12;border-radius:12px;padding:11px 16px;margin-bottom:18px;font-size:14px}
.pending-bar:hover{text-decoration:none}
.pending-bar span{margin-left:auto;font-weight:800;color:var(--c-amber-d)}

/* Tablero por estado */
.board{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;align-items:start}
.bcol{background:#fff;border-radius:14px;border:1px solid var(--line);overflow:hidden;box-shadow:var(--sh)}
.bcol header{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;color:#fff;font-weight:800;font-size:15px}
.bcol header small{display:block;font-weight:500;font-size:12px;opacity:.85}
.bcol header b{background:rgba(255,255,255,.25);min-width:34px;height:34px;border-radius:10px;display:grid;place-items:center;font-size:17px}
.col-new header{background:var(--c-blue)}
.col-prog header{background:var(--c-amber);color:#3b2300}
.col-prog header b{background:rgba(0,0,0,.1)}
.col-wait header{background:var(--c-purple)}
.col-done header{background:var(--c-green)}
.col-new{border-top:0} 
.bcards{display:flex;flex-direction:column;gap:10px;padding:12px;max-height:640px;overflow-y:auto}
.col-new .bcards{background:#f3f7ff} .col-prog .bcards{background:#fffbf0} .col-wait .bcards{background:#f8f5ff} .col-done .bcards{background:#f2fbf5}
.bempty{display:flex;align-items:center;gap:6px;justify-content:center;color:var(--tx-3);font-size:13px;padding:18px 0}
.bcard{display:block;background:#fff;border-radius:10px;padding:11px 12px 11px 14px;border:1px solid var(--line);border-left:5px solid var(--c-slate);color:var(--tx);box-shadow:0 1px 2px rgba(20,30,50,.06);transition:.15s}
.bcard:hover{text-decoration:none;transform:translateY(-1px);box-shadow:0 6px 16px rgba(20,30,50,.12)}
.bcard.prio-urgente{border-left-color:var(--c-red);background:#fff7f7}
.bcard.prio-alta{border-left-color:var(--c-orange)}
.bcard.prio-media{border-left-color:var(--c-sky)}
.bcard.prio-baja{border-left-color:#cbd5e1}
.bcard.done{border-left-color:var(--c-green)}
.bc-top{display:flex;align-items:center;gap:6px;margin-bottom:6px}
.bc-num{font-size:12px;font-weight:700;color:var(--tx-3);font-variant-numeric:tabular-nums}
.ind{display:inline-flex;align-items:center;gap:3px;font-size:11px;font-weight:700;padding:2px 6px;border-radius:5px;margin-left:auto}
.ind + .ind{margin-left:0}
.ind-run{background:var(--c-green-l);color:var(--c-green)}
.ind-msg{background:var(--c-blue-l);color:var(--c-blue)}
.bc-title{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:14px;line-height:1.35;font-weight:700;color:var(--navy)}
.bc-meta{display:flex;flex-wrap:wrap;gap:4px 10px;margin-top:8px;font-size:12px;color:var(--tx-2);align-items:center}
.bc-meta > span{display:inline-flex;align-items:center;gap:4px}
.bc-age{margin-left:auto;color:var(--tx-3)}
.avatar.xs{width:20px;height:20px;font-size:9px}

/* Listas con color por estado */
.trow{border-left:4px solid transparent;padding-left:10px}
.trow.st-row-nuevo{border-left-color:var(--c-blue)}
.trow.st-row-en_proceso{border-left-color:var(--c-amber)}
.trow.st-row-en_espera{border-left-color:var(--c-purple);background:#faf7ff}
.trow.st-row-resuelto{border-left-color:var(--c-green)}
.trow.st-row-cerrado{border-left-color:#cbd5e1}
.tmain{flex:1 1 200px}
.table tbody tr td:first-child{border-left:4px solid transparent}
.table tbody tr.prio-urgente td:first-child{border-left-color:var(--c-red)}
.table tbody tr.prio-alta td:first-child{border-left-color:var(--c-orange)}
.table tbody tr.prio-media td:first-child{border-left-color:var(--c-sky)}
.table tbody tr.prio-baja td:first-child{border-left-color:#cbd5e1}
.table tbody tr.prio-urgente{background:#fff8f8}
.chip.on{background:var(--c-blue);border-color:var(--c-blue)}
.chip.c-nuevo{border-color:var(--c-blue);color:var(--c-blue)} .chip.c-en_proceso{border-color:var(--c-amber);color:var(--c-amber-d)} .chip.c-en_espera{border-color:var(--c-purple);color:var(--c-purple)} .chip.c-resuelto{border-color:var(--c-green);color:var(--c-green)}
.chip.on.c-nuevo{background:var(--c-blue);color:#fff} .chip.on.c-en_proceso{background:var(--c-amber);color:#3b2300} .chip.on.c-en_espera{background:var(--c-purple);color:#fff} .chip.on.c-resuelto{background:var(--c-green);color:#fff}
.chip b{margin-left:4px;opacity:.8}

/* Botones principales más vivos */
.btn-primary{background:var(--c-blue)}
.btn-primary:hover{background:#1d4ed8}
.hero{background:linear-gradient(135deg,var(--navy) 0%,#1e3a6e 100%)}
.ticket-head h1{font-size:24px}

@media (max-width:1180px){
  .tiles{grid-template-columns:repeat(3,1fr)}
  .board{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width:640px){
  .tiles{grid-template-columns:repeat(2,1fr);gap:10px}
  .tiles-3{grid-template-columns:repeat(3,1fr)}
  .tiles-3 .tile{min-height:0;padding:12px}
  .tiles-3 .tile i{display:none}
  .tile{min-height:104px;padding:13px}
  .tile b{font-size:26px}
  .board{grid-template-columns:1fr}
  .bcards{max-height:none}
  .urgent-bar{flex-wrap:wrap}
  .ub-go{width:100%;text-align:center}
  .tmeta{padding-left:0}
  .trow{gap:10px}
  .tmain{flex:1 1 calc(100% - 52px)}
}
/* Cambio rápido de estado */
.qgrid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:8px}
.qbtn{display:flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:10px;padding:11px 8px;font:700 13px/1.2 var(--font);color:#fff;cursor:pointer;transition:.15s}
.qbtn:hover{filter:brightness(1.08);transform:translateY(-1px)}
.qbtn.is-on{opacity:.35;cursor:default;transform:none}
.q-amber{background:var(--c-amber);color:#3b2300} .q-purple{background:var(--c-purple)} .q-green{background:var(--c-green)} .q-slate{background:var(--c-slate)}
.ticket-head{padding-left:14px;border-left:6px solid var(--c-slate);border-radius:4px}
.ticket-head.th-urgente{border-left-color:var(--c-red)} .ticket-head.th-alta{border-left-color:var(--c-orange)} .ticket-head.th-media{border-left-color:var(--c-sky)} .ticket-head.th-baja{border-left-color:#cbd5e1}